Frequently Asked Questions

What is the difference between an original and a print?

Hand-painted originals contain my original artwork, with unique brushstrokes and details. Printed reproductions feature a reproduction of my original artwork. Both pendant options are finished with protective glass and resin; see each listing for glitter options.

Is a chain included?

Chains and display accessories are not included unless the listing specifically states otherwise.

Can I choose a double-sided pendant?

Choose Make It Double-Sided on an eligible listing and enter the exact name of your second design in the customization field. The added reverse-side design is a printed reproduction. Identify the pairing for each pendant when ordering more than one. For two custom pet portraits, please ask for a quote before ordering.

What if I am not sure what I want?

You do not need every detail figured out before reaching out. I am happy to explore ideas and help you find something personal. Use the Custom Orders or Pet Portraits page to send your ideas and reference photos.

How does custom pricing work?

Pricing reflects detail, complexity, and time, not size alone. After discussing your ideas, I will provide an estimated range. We will confirm the final price and artwork details before payment; the price will never exceed the maximum quoted.

When is my place reserved?

Full payment secures your place. Commissions enter the waitlist in the order successful full payment is received, rather than inquiry date.

Can I request changes?

We will discuss important details before I begin and outline available revisions during the commission process. Acrylic artwork is not sealed until final approval. Watercolors are not easily changed.

How long do printed pendants take?

Printed pendants are assembled to order. Please allow 5–7 business days for processing before shipping. Processing time is separate from delivery time.

How long does a custom commission take?

Timing depends on the size, complexity, and current commission schedule. I will provide an estimated timeline before we move forward.

How will I follow my commission?

Your commission timeline and any progress updates will be discussed directly with you. Please contact me if you have a question about your order.

How should I care for my pendant?

Treat your pendant as a small piece of art. Remove it before showering or swimming, avoid prolonged water exposure and heat, and keep it away from perfume and harsh cleaners. Wipe gently with a soft cloth and store somewhere dry.

How should I display paintings and prints?

Keep artwork away from direct sunlight, excess moisture, and heat. Handle prints with clean, dry hands and use a protective frame when possible.

Are custom commissions returnable?

Because your commission is created specifically for you, all custom commission sales are final. We will review the artwork details and final price together before payment.

What if my custom artwork arrives damaged?

Please contact me within five days of delivery with clear photos of the artwork and original packaging. Once shipping damage is confirmed, I will create a replacement at no additional cost. Your replacement will be added back to my current commission waitlist, and I will keep you informed of the estimated timeline.

Still have a question?

Email ladysuedesigns@gmail.com or use the inquiry form on the Custom Orders page. I am happy to help.